Grand Western Steaks Reviews

I ordered kobe beef. It was sent to me ground 2 days along with other items. It was not the size and quality I expected. I called, and sent it back the next day per instructions. I received it on a Tuesday and they received it back that Friday. I received a call informing me the steak had been received. Two weeks later I called about the status of my refund. I was told a request would be put in for the refund. I contacted them again 4 days later about my refund status and was asked for the tracking number. I was later told I could not get a refund because the steak arrived back to them spoiled and they know this because the size of the package on my shipping statement is smaller than the package they sent so it could not have contained dry ice and I sent it two day ground. I received 3 boxes in the container from them, which contained chicken and it was sent to me two day ground. I only sent back a 6-8oz steak with a smaller dry ice. During all of my previous communications with them, including the call stating they had received the steak, nothing was said about the steak being spoiled until after I kept requesting my refund. They have stopped communicating me and I am out of the $300 I paid for an 6-8oz steak I don't even have. I don't have $300 to give away and would have felt better if they would have at least offered me a credit or something.

Horrible service. Meat sent on the wrong day while we were on vacation. All the meat was spoiled and never received my money back or a re order, just a 50 percent reduction to resend the order. Essentially they asked me to pay 1 and a half times the prize for the original order.

The price for the food purchased is reasonable and the website is easy to navigate. Shipping was very fast and the steaks came in completely frozen and there was no damage or tampering to the box. The steaks were extremely flavorful and tender. My only thought is I ordered the half inch steaks and I should have ordered a thicker 1" steak because the 1/2 steaks did not look as appealing as a thicker steak but the steaks I ordered were very delicious.

The price for the food purchased is reasonable and the website is easy to navigate. Shipping was very fast and the steaks came in completely frozen and there was no damage or tampering to the box. The steaks were extremely flavorful and tender. My only thought is I ordered the half inch steaks and I should have ordered a thicker 1" steak because the 1/2 steaks did not look as appealing as a thicker steak but the steaks I ordered were very delicious.

We love everything we’ve received from Great Western. We wholeheartedly recommend Great Western.

small issue but they took care of it!!! excellent company.

Great service, quality, and packaging.

OK. So Guga on youtube is a shill for these guys. But here's the reality. Yes, the meat is "tender." But far more importantly from my culinary perspective is that it is astonishingly, mind-blowingly tasteless. I don't understand how meat that is a)aged and b)that marbled can have so little flavor--to the point of being watery. In fact the tenderness at this point contributes to the feeling that you are eating something that is grown in a lab. Which given the feedlots this meat probably comes from is, my guess, not far from the truth.
Aside from that, they screwed up my first order...without anything resembling a real apology. It should be obvious that I won't be purchasing anything from these guys anymore. They've got a good scam going but what they are selling is not quality. It's advertising and a few well placed spokespeople.

Haven’t eaten yet but service was great!

Most of the steaks are very good quality. However, whenever I receive ribeye's or a rib roast, the rib cap is frequently missing. It seems to be carefully prepared in a way that the rib cap (or spinalis dorsi) has been removed. This is not the expected quality I would like to see in such expensive cuts of meat.

Overall the steaks were good, but the filets vacuum seals were all broken. Not going to last as long frozen as they've really dried out.

I have to say I'm so glad for YouTube and Hugs foods for sending me to Grandwestern! The meat is top notch and the quality and taste of the Australian waygu is worth every penny! Local stores pale in comparison! You can't go wrong here. Don't be afraid to buy or worry about meat thawing. They ship in cooler with dry ice and over night! 10 stars for me

They are the best meat a Vegan will never eat. Wagu burgers are exceptional. The giant shrimp are outstanding. And the veal cutlets are to die for. As far as this carnivore is concerned there ain't no BETTER.

Great delivery, it was on time and everything was still solid. Your packaging and boxes are stellar! The boxes the meat is in is a beautiful and heavy-duty box. These are packed in a tight sealing styrofoam box that’s a snug fit in the cardboard shipping box. The dry ice kept everything cold and solid. And, of course, the steaks were great. I bought picanha and ribeye. I love grilling them over charcoal on my Weber kettle. We loved them both, and I tend to prefer the picanha. I’ve ordered before and I’m sure I’ll order again.

I sorry for the low review however, I am very disappointed with the Picanha steaks as well as the WAGU Hamburger patties. I have ate about 7 of the steaks and 2/3's of the vacuum seals were lost upon thawing. My biggest complaint is the amount of "silver skin" that I have found that has made most of the steaks tough and difficult to chew. I took the recommendation from Guga Foods however, i am not impressed. The WAGU hamburger does not look like Guga's or the website. Its all brown with minimal marbling that I was expecting. I am sorry for the negative review however, I paid over $350 dollars for high quality meat. I ensured that I had tried numerous cuts before commenting. Please feel free to contact me if you need more information

UPDATE 16 Mar 20. Surprised after 2 weeks and zero communications from this company to inquire about my feedback or any type of a company trying to make it right????????? Tells me all I need to know. Fool me once.....